Box upon a time is a monthly subscription service for parents who are looking for something a little bit different when it comes to children’s clothes. The clothes are handpicked to suit your childs age and style, prices start at £29 a month and the clothes in the boxes are up to 60% off the rrp.
After a friend sent me a link to the company I decided to give them a try, I’d not read anything about the company before and hadn’t seen any reviews but it looked professional enough so I thought I’d sign up for a month to see what I thought and if I like it I would continue my subscription. I filled Arthurs details into the site creating a unique profile for him with my chosen likes and dislikes and ordered my first box.
A couple of weeks after signing up I had a personalised email from the company asking me if I wanted to order anything, it stated that my account was all set up and if I had any questions before ordering they would be happy to assist, this confused me a little so I immediately logged into my account to double check my order had gone through and I checked with my bank to see if the payment had come out. I emailed the company back to let them know that I had actually already placed an order and was now just waiting for my box. I received an instant reply apologising and to say my order was currently being processed and the designer was picking items for me.
After a couple of weeks I became concerned that I’d not heard anything from the company so I sent an email to ask what was happening, I know that some companies offer to be contacted via social media for an instant reply so I also left a message on the facebook page. I received a reply to say my box would be sent out that week.
I originally ordered my box on the 24th May 2014 and received my items on 3rd July 2014. I sent two emails and 3 facebook messages and included the company in a tweet, out of 6 times I contacted the company with regards to my box I received 2 responses.
I’ve not had much luck recently with customer service, maybe my expectations are too high? I personally don’t think there is anything wrong with expecting a response when you have paid for a service.
I actually really like the items picked out for me in the box, they are different to what I would purchase myself but Arthur will definitely be wearing them, it’s a shame because it’s a great idea and if the customer service improves I will sign up again but for the moment I would rather spend my money with items that have a proven record of putting customers needs first and replying to messages.
One gripe that I have is that my box has a value of £65 apparently however I’ve managed to find one item that box upon a time claim has a retail price of £26 for £19 and the other I managed to find for 26EUR when it’s claimed the retail price is £39.
If you go to the Box upon a time facebook page there are quite a few unhappy customers with complaints ranging from length of time to be delivered, quality of items and sizing issues. I do genuinely wish the company success but as I’ve said before they really need to work on the customer service or lack of issue.
Have you purchased a box yourself? Were you happy with the service received?